Footprints software cost

Also, if you open a case it opens in a different window instead of another tab. The process of adding multiple assignes to one ticket and escalating to other groups is useful. I really like this ticketing programs, the reporting aspect is powerful and we are able to create own reports based on specific criteria. The customer gets notification when closing the ticket.

CONS: I think that it slows down the flow when working on or opening a ticket. The other thing that seems awkward is the fact when lot of people work on same ticket only one person who closes the ticket gets the credit. PROS: We use Footprints for years and within those years we have experienced only 2 issues with the website.

I enjoy creating thorough ticket templates for documenting issues. Also, the dashboard is great for reporting. We can quickly create ticket types for specific office through customizable data range and to keep track of problem types. PROS: It is very customizable solution with lot of customizable fields and features, it has lot of layers within the ticket categorizing components. In my experience I found global ticket system extremely useful.

In addition, there are always delays after updates. The nice thing about BMC is the ease of use since it doesn't take long to get accustomed to using it. The ability to add multiple assignees to one ticket is very helpful. The reporting feature enables you to create your own reports based on certain criteria. More so, it alerts the customers when you close their ticket. CONS: The downside about BMC is that it slows down the flow when you are working or opening a ticket, thus adding the time spent on each ticket.

More so, in cases where more than one team member has worked on the same ticket, only the team member who closes the ticket will get the credit. Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

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An all-in-one analytics, customer data, sales and marketing automation platform purposefully built to enable the digital transformation of your physical retail. Most popular.

Shopper Profiling. Marketing Automation. Sales Automation. Frequently Asked Questions Below you can find some of the most asked questions about Footprints. Is there any support package available for set-up?

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Preference Cookies These Cookies activate useful functions of the website, such as the storing your preference concerning website display language, so that you do not need to set the language each time you access our website. Ease of training and use. Tech issues at times, but nothing that is uncommon in industry. Would like more information on dash board and about updates, but they are working on that already, so it's coming.

Jamie from Loving Hearts. This is the first EMR system I have used - it is better than paper documentation - they have systems set in place to assist with compliance. Extremely repetitive. When we first started using this EMR we were told there would be offline functionality - it's been three years and just now the aides are able to used this feature - same with spell check - it is still not in the system.

Very frustrating - a lot of time is wasted re-doing documentation. Beverly from Gulf South Hospice. Time Used: Less than 12 months. The system is very easy to use, Support help is always call away. The system is easy to read through step by step. It cover all of the systems.

You can pull up all your notes by typing your name under Resources. You are able to easily save your information and delete information when you make an error. This system let you know when you miss a question. You are unable to pull up information on current note from my last note.

When you want to see what was on the previous note, you have to pull the up the note individually. The notes are very long and with something repeating it self. Erica from Divine Hospice.

I use footprints EMR on an almost daily basis. I feel that it accurately documents my assessments. Not all medical options are available with drop down options. The "issues" notification is often not accurate. The issues that are listed are often already fixed in the EMR.

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