Brother mfc-5490cn printer manual

Unplug and plug the AC cord. If the planetary arm does not move smoothly, clean it. Purge cam switch harness not Correct the connection to the connected correctly Abnormal stop of purge Foreign materials in the Remove foreign materials.

Paper width sensor Paper width sensor media Readjust the left and right media sensor error. Paper double feeding caused Reload paper. Foreign materials in the Remove foreign materials. Abnormal load applied to the Replace the PF-related gear s. Paper feed motor harness not Correct the connection. White reference film stained in the scanner cover FAX scanning failure retry. CIS defective Replace the scanner cover scanner unit.

BE-DE Not used. DF, E0 Modem error. Touch panel initialization Touch panel in contact with Clean the touch panel, then turn failure at the time of something during Page Communications Errors 4. Confidential No dial tone detected before start of dialing. Busy tone detected before dialing. No loop current detected. Remote terminal not ready for polling. Remote terminal not equipped with password function or its password switch OFF.

Remote terminal not equipped with or not ready for confidential mailbox function. Illegal recording width requested. ECM requested although not allowed. Polled while not ready. No document to send when polled.

Nation code or manufacturer code not coincident. Password not coincident. Polling ID not coincident. Received PPS containing invalid page count or block count.

Page 11 General communications-related Code 1 Code 2 Causes Unable to receive the next-page data. Unable to receive polling even during turn-around transmission due to call reservation.

PC interface error. It is impossible to anticipate all of the possible problems which may occur in future and determine the troubleshooting procedures, so this section covers some sample problems.

Page Recording paper Check that: 1 A recommended type of recording paper is used. Ink cartridges 1 Check that all of four ink cartridges are loaded.

Refer to Chapter 9, Section 9. Page 4. Page [ 5 ] Print-image problems If there is any problem with any image printed, first make a copy using the machine. If the copied image is normal, the cause of the problem may be the sending station e.

Page Problem Action to be taken 1 Completely blank At the scanner Check that the document is placed facing in the correct direction. In ADF scanning, is the document placed face up in the document tray? In flat-bed scanning, is the document placed face down on the scanner glass? Any of them has run out of ink or the ink viscosity has been increased, so replace it.

Refer to Chapter 7, Section 7. Problems due to the user's actions Check Possible causes Problems that may result Document guides The document guides are not positioned Documents will skew. It also describes what happens if the necessary adjustments or data settings into the memories is not made. Page Defective component Result Error codes Maintenance unit - Any of the following images may appear on the printout: Head caps or wiper Tube pump - The tube pump will not draw out ink from the head nozzles.

At the user site, if the machine cannot print FAX data received and left in the machine due to the printing mechanism defective, the service personnel should instruct the end user to follow the transfer procedure given in this chapter to transfer the FAX data to another machine before sending the machine for repair. Page 7 With the "2. Note: Be sure to type the telephone number with the numerical keys. No speed dialing is allowed in this procedure.

Operating Procedure 1 On the PC, create a "Brother" folder in an external memory to be used for saving backup data. Next press the key four times to make the machine enter the maintenance mode. Page The external memory is being used by another operation. Insert Card No external memory is inserted.

Machine ID Error Mismatch of serial numbers between the machine and the backup data which is detected only in data restoration. The disassembly order flow provided enables you to see at a glance the quickest way to get to component s involved.

At the start of a disassembly job, you check the disassembly order flow that guides you through a shortcut to the target components. In particular, when having access to the power supply inside the machine, make sure that the power cord is unplugged from the electrical outlet; Page Preparation Prior to proceeding with the disassembly procedure, 1 Be sure to back up the machine information and user data into an external memory. To remove the maintenance unit, first find it on the flowchart and note its section number Section 6.

Page Jam Clear Cover 6. Page Scanner Cover Scanner Unit 6. Page 3 Disconnect the CIS flat cable from the main PCB, pull it to the rear through the two flat cores, and then release it from the cable guides. Unlatch the flat cores and take them out of the upper cover. NOTE: After disconnecting the flat cable s , check that each cable is not damaged at its end or short-circuited.

Page 6 Release the harnesses and grounding wire from the cable guides provided at the left end of the upper cover. Page 7 While supporting the scanner cover by hand, pull the lock arm provided on the rear of the scanner cover damper and release the damper from the scanner cover.

Page 9 Turn the scanner cover support upright and pull it out of the edge cover L together with the scanner cover damper. Page 6.

Page 3 Turn the scanner cover right side up. Note: Lifting up the ASSY without fully opening it in step 6 opens the hinge arm L suddenly and unexpectedly with great force. Note: Remove the brother emblem only when it should be replaced. Once removed, it will become unusable and a new one will have to be put back in. Page Document feed roller 13 At the front end of the document feed roller shaft, squeeze the lock bushing and slide the shaft to the rear.

Then slide the rear bushing to the rear. Page Assembling Note: When mounting the lower document chute on the document cover, turn the planet gear clockwise viewed from the rear to put it in the upper position beforehand. Page Document front and rear sensor actuators and document sensor PCB 21 At each of the document front and rear sensor actuators, lightly press the corresponding lock arm, slide the actuator towards the lock arm, and remove it together with the corresponding actuator spring.

The pressure bar spring also comes off. Document pressure bar White reference film Spring Page Control Panel Assy 6. Page 6 Lightly pull the two latches as shown below and remove the LCD back cover. Page 9 Release the eight "y" latches and remove the panel plate from the control panel base. The LCD film also comes off. Then release the latch that holds the rear end of the edge cover L and lift the cover up.

Page 4 Disconnect the speaker harness from the main PCB and release it from the cable guides provided on the upper cover. Speaker spring Speaker harness Connector for panel-main harness Page 6 Open the ink cartridge cover. NOTE: When lifting up the upper cover, do not put your hands in the opening above the platen shown below.

Page 9 Place the upper cover upside down. Then lightly lift up the front end of the lower cover and remove the front cover. Page Main Pcb 6. Failure to back up the machine information requires the ink absorber box and flushing box to be replaced after replacement of the main PCB. For detailed backup and restoration procedures, refer to Chapter 9, Section 9. Page The subsequent procedure for the V series is given on pages to , and that for the V, on pages to Please log in again Login.

Login Email:. Manuals For the installation of the product For the installation of the product For the installation of the product For the installation of the product Manuals on our Online Solution Center. Warranty Statements Warranty Document. We're sorry, but this item is limited to 2 per customer.

Locate a Dealer. View Details. Contact Support. Products for Business Products for Home. Global Network. While holding the paper tray in place, pull out the paper support until it clicks, and then unfold the paper support flap b. Connect the power cord. Connect the telephone line cord. Connect one end of the telephone line cord to the jack on the machine marked LINE and the other end to a modular wall jack.

Make sure that the power is turned on. Open the ink cartridge cover a. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Check the quality of the four color blocks the sheet.

If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. See Voice Mail in Chapter 7 of the User's Guide for instructions on setting up your machine using this service. Press Menu. Press 1. Press 7. Press a or b to choose Light or Dark. Press 0. Press 3. Enter your fax number up to 20 digits on the dial pad, and then press OK.

Enter your name up to 20 characters using the dial pad, and then press OK. If you have Pulse dialing service rotary , you need to change the dialing mode. Press 4. Press a or b to choose Pulse or Tone. Press OK. Page Loading Paper And Documents Loading paper and documents Loading paper and other print media If the paper support flap is open, close it, and then close the paper support.

Pull the paper tray completely out of the machine. Lift the output paper tray cover 1. With both hands, gently press and slide the paper side guides 1 and the paper length guide 2 to fit the paper size. Page 23 Note When you use Legal size paper, press and hold the universal guide release button 1 as you slide out the front of the paper tray.

Fan the stack of paper well to avoid paper jams and misfeeds. Note Always make sure the paper is not curled. Loading paper and documents Gently put the paper into the paper tray print side down and top edge in first.

Check that the paper is flat in the tray and below the maximum paper mark 1. Slowly push the paper tray completely into the machine. While holding the paper tray in place, pull out the paper support 1 until it clicks and unfold the paper support flap 2. Page Removing Small Printouts From The Machine Put envelopes or post cards into the paper tray with the address side down and the leading edge in first as shown in the illustration.

With both hands, gently press and slide the paper side guides 1 and paper length guide 2 to fit the size of the envelopes or post cards. Page Printable Area Chapter 2 Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can only print in the shaded areas when the Borderless print feature is available and turned on.

See Paper Type on page When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has Page Loading Documents Loading documents You can send a fax, make copies, and scan from the ADF automatic document feeder and from the scanner glass. Page Using The Scanner Glass Chapter 2 Using the scanner glass You can use the scanner glass to fax, copy or scan pages of a book or one page at a time.

Document Sizes Supported Length: Up to Page Scannable Area Scannable area The scannable area depends on the settings in the application you are using. The figures below show the unscannable area. Page Mode Timer To get the best print quality, set the machine for the type of paper you are using.

Press Menu, 1, 2. Press OK. The LCD shows the current setting, and each key press will change the volume to the next level. It will reset itself forward one hour in the Spring and backward one hour in the Fall.

Setting and changing the TX Lock password Note If you have already set the password, you will not need to set it again. Press a or b to choose Set TX Lock. Enter the registered 4-digit password. Page 40 Chapter While the machine is faxing, the LCD will show the new job number and the memory available. The number of pages you can scan into the memory will vary depending on the data that is printed on them.

If you do not, the bottom portion of the faxes will be missing. Make sure you are in Fax mode Press Menu, 2, 2, 0. The LCD will show the Broadcast job number followed by the fax number or name being dialed for example, The LCD will show the following messages: 1. Page Contrast Contrast If your document is very light or very dark, you may want to change the contrast.

Use Light when sending a light document. Use Dark when sending a dark document. Make sure you are in Fax mode Load your document.

Press Menu, 2, 2, 1. The LCD shows the new job number and available memory. These faxes will be sent at the time of day you enter in step d. Page Sending A Fax Manually Chapter 5 Sending a fax manually Manual transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax.

Pick up the handset of an external telephone or press Hook and listen for a dial tone. If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.

See Voice Mail on page 41 for instructions on setting up your machine using this service. Page 50 Chapter 6 To set the receive mode follow the instructions below: Press Menu, 0, 1.

The LCD will display the current receive mode. You may want to change the ring delay before using these modes. See Ring Delay on page Fax only Fax only mode will automatically answer every call as a fax call.

If you have external or extension telephones on the same line as the machine keep the ring delay setting of 4 rings. Page Additional Receiving Operations Additional receiving operations Printing a reduced incoming If you choose On, the machine automatically reduces each page of an incoming fax to fit on one page of A4, Letter or Legal size paper. The machine calculates the reduction ratio by using the page size of the fax and your Paper Size setting Menu, 1, 3. Page Telephone Services And External Devices Telephone Services and External devices Voice Operations Tone or pulse Canada only If you are using an external telephone and have a pulse dialing service, but need to send tone signals for example, for telephone banking , follow the instructions below.

Lift the handset of the external telephone. Page Telephone Services Voice Mail If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. For example, if your Voice Mail is set to Page Distinctive Ring Chapter 7 Distinctive Ring Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line.

This ensures the Brother machine will only answer the Distinctive Ring number and not interfere when your main telephone number is called.

Call your telephone company for details. This service shows the telephone number, or name if it is available, of your caller as the line rings.

Your machine cannot work properly if you plug the TAD into a wall jack unless you are using Distinctive Ring. Plug the telephone line cord from the telephone wall jack into the jack labeled LINE. The first two ways may require help from the telephone company.

You can change the wall outlets from one RJ14 jack to two RJ11 jacks. Or you can have an RJ11 wall outlet installed and slave or jump one of the telephone numbers to it.

Page External And Extension Telephones Chapter 7 External and extension telephones Connecting an external or extension telephone You can connect a separate telephone directly to your machine as shown in the diagram below.

Connect the telephone line cord to the jack labeled EXT. Before you connect the external telephone, remove the protective cap 3 from the EXT. If you let the machine answer first, you will have to go to the machine so you can press Hook to send the call to the cordless handset. One Touch Dialing Your machine has 3 One Touch keys where you can store 6 fax or telephone numbers for automatic dialing.

To help you enter letters, see Entering Text on page To store the number without a name, press OK. First, you will need to store each fax number in a One Touch key or Speed Dial location. Rates may vary depending on the time and destination. To take advantage of low rates, you can store the access codes of long-distance carriers and credit card numbers as One Touch and Speed Dial numbers. This activates your pager so you will know that you have a fax message in the memory.

If you have set Paging, a backup copy of the received fax will automatically be printed at the machine.